Dirkus Maximus

OK, so Wes just got the callback that wsa scheduled for today from AT&T. “Kendra” informed her that the entire order was held up due to a case. A FUCKING $5 IPHONE CASE.

I call in and talk to Tiffany in online sales (no, a different one from earlier today) and she breaks the case out as a separate order, orders the iphone from the proper warehouse, and sends up an escalation request to management for the Motorola that should have shipped days ago. She sounded quite hopefull that it would ship tomorrow, but we’ll just have to see about that.

The problem with this is that it means that I’ll have to work my weekend computer repair hustle using my Boost mobile phone again, which means it’s time to buy YET ANOTHER farkin’ reboost card at a minimum of $10. I’m gonna have to do a whole HELL of a lot of talking to get my $10 worth out of that phone in 3 days.

While all this is going on, I also get a response to the email I sent to the CEO of AT&T:

Dear Mr. Van Den Brink,

Thank you for contacting AT&T Mobility. We apologize for any inconvenience that you may have experienced. We would like the opportunity to address all your wireless concerns and customer service matters. In order for us to assist you, we need you to verify your account information in your e-mail to us. Please, respond to all on this email with the following information:

Account Number:

Wireless Number(s):

Contact Number(s):

Upon receipt of this information, we will contact you within 24 hours to address your concerns.

Thank you,

Mary Joudi

MaryMichelle Joudi
AT&T Mobility
HQ – Office of the President

Oh, you better beleive I’m gonna send you some info there, Mary. At this point, I *think* we’ve got the shipping issue locked down, but the issues that still need to be addressed are…

• The failure of the online ordering system to account for porting numbers from different carriers over to one account, resulting in porting clusterfucks
• The failure of your online live chat support to give me correct information about porting numbers from multiple carriers, resulting in my order getting held up
• The unauthorized change in pricing that occured after I authorized the sale
• The severely unhelpful supervisor (Debbie Elliot) that tried her damnedest to weasel me out of the $24 difference after that change
• The jacked up ordering system that allows things to be ordered from the wrong warehouse, instead of automatically figuring out which warehouse has what product and shipping things as it should
• The apparent inability of your agents to look for viable solutions for upset customers (one of the things Mike the Manager did right was to look to see if the equivalent white iPhone was available, one of the things Jennifer did wrong was offer to allow me the priveledge to pay over $100 more for the same product and call that an “option”)
• The apparent inability of most of your agents to troubleshoot what’s wrong with an order (Tiffany tonight confirmed Carl’s assertion that there’s some kind of “prepaid status” quirk holding up the order. Sorry about the earlier “BS” call on that one, Carl.)
• The ordering system that puts the brakes on a phone shipment because a $5 accessory is out of stock, depriving a customer of a phone because some pissant accessory is sold out

There’s more I can add for sure, but we’ll leave it at that for now. We’ll see how things go tomorrow, when my order enters its 3rd week. I don’t have my hopes up too high yet. I think the other guys in the cube farm are starting an office pool on when my phone will ship, and “never” is a popular option.