AT&T Nightmare Day 20, Part 2
I called the order center again at about 4pm local time. “Carl” answered, and upon checking my order stated that it was stuck in some kind of “pre-paid status” caused by it being backordered. This apparently requires him to get some kind of form signed to release the order and get the iPhone to ship from the “backup” warehouse (which is, I’m assuming, the “wrong” warehouse I’ve heard so much about) and release the Moto EM330 from the main warehouse. And of course, no one else ever noticed this or thought to check it, and he always checks this first. Right.
Honestly, that all sounds like a crock of shit to me, and he’s probably sitting there talking to his buddies telling them about the great line of BS he just fed me.
Supposedly it’ll ship tomorrow, but he wouldn’t guarantee that for me. I have a guarantee for him though. I guarantee that if it doesn’t, I’ll cuss and holler at them until a manager calls me back.
Speaking of management, I haven’t received any feedback on the email I sent to my good buddy Randy, the CEO of AT&T. I’m certain his email is filtered by some executive assistant or something, and has ended up in the circle file. Either that, or AT&T knows that email address is being circulated on the web and just has it forward to /dev/null or something. I also haven’t received any of the callbacks various agents have scheduled for me. I was due one on Friday, before “Mike The Manger of the Order Bungling Department” called, and I was due one today too.
December 17th, 2009 at 5:50 pm
I don’t know how you manage to keep doing this. I would have given up and sworn never to do business with AT&T again (no matter how much I may like the iphone).
December 17th, 2009 at 8:10 pm
Well, it’s not so much that it’s “OMG IPHONE” or anything, that’s really just part of the deal. It’s more the fact that I got a killer deal on something that I was going to buy anyhow (an iPod touch) and it also handles another need (a “real” cell phone as opposed to a pre-paid POS).