AT&T Rage, Day 20
I called the customer care number at 1-800-331-0500 this morning at 11:00. “Tiffany” answered, and told me that both orders were still “in progress” and should ship by tomorrow. (RIGHT.) I asked her why Wes’ phone hadn’t shipped, even though I’d been told repeatedly that there are plenty of that model in stock. She then called the online sales group, who informed her that both phones were completely out of stock, but they’re expecting a shipment tomorrow, so my order should ship tomorrow. (RIGHT.)
I then called the order fulfillment department at 1-866-391-0749 at 11:15. The automated system told me that my order would ship the next business day. (RIGHT.) So I hit “0″, and talked to “Kaitlyn” who tells me that no, they have more than 500 iPhones in stock, but they’re in the wrong warehouse. And there’s several thousand of the wife’s Moto EM330 in stock, and she has NO IDEA why that hasn’t shipped yet, but it should totally ship by tomorrow. (RIGHT.)
Tomorrow, we officially hit the 3-week mark. I’ve emailed links to my blog posts to The Consumerist and to Randall Stephenson, CEO of AT&T. Maybe they can get something moving for me.
Honestly, at this point I’m just too involved with this to go elsewhere for service. I want to see this thing through to the end. I will get my phones, and I will call four times a day from now until I am satisfied with the outcome of this situation.
If they want to give me horrible customer service, I’m going to give them a horrible customer.
December 17th, 2009 at 4:34 pm
It’s not worth the stress to put up with this bowl of S_ _ _. It’s not like you to tell them to go F_ _ _ themselves. There has got to be a better provider out there. A report to the better business bureau might stop stuff this this.